Terms & Conditions

FAQ’s

We have prepared a FAQ document to answer any questions you may have regarding Silversea Agent Rewards. Please click this link.

Silversea Agent Rewards Program – Terms and Conditions

By registering for Silversea Agent Rewards you agree to all terms and conditions listed below:

Points

An agent who is registered on this website and who books and claims a qualified Silversea Voyage by completing a claim form, will be awarded an amount of points for their booking when the claim form is validated by Silversea within 30 days of submission. A point is worth £1 or Euro equivalent. A registered agent can find out how many points they have accumulated by checking their account on this website. Points do not expire unless your account becomes inactive for any period of 12 months or longer. To maintain points in your account you must have at least one verified claim transaction or redeem transaction posted to your account every 12 months. If no points have been earned or reward redeemed for a period of 12 consecutive months, the account will be deemed to have lapsed. Once an account has lapsed all points accrued in your account shall be forfeited and shall be closed. Points are not redeemable for cash and have no value unless presented for redemption in accordance with our Terms and Conditions. Silversea or it’s supplier Inspire Loyalty will send a periodic statement email informing you of any point updates that the account has accumulated. Notwithstanding the foregoing, a statement email may not be sent where the registered agent has not accumulated any points during the immediately preceding six months.

Redemption of Gift Codes

Registered agents may exchange points under the Silversea Agent Rewards Program for Amazon or Love2shop gift codes when the minimum amount of 10 points (£10) for redemption is achieved. Once points have been exchanged for a gift code, no refund will be available. Amazon and Love2Shop gift codes are available in denominations of £10, £20, £50. All gift codes will be delivered by email. Redemptions are at all times subject to availability of stock which will be replenished as required within a reasonable time period but no longer than 30 days. Specific terms & conditions which apply to Amazon and Love2shop gift codes can be read near the end of this page. Please take note of the voucher code expiry dates. We recommend you use the voucher codes on receipt as replacement vouchers will not be issued if expired.

Booking Restrictions and Limitations

Silversea does not guarantee to be able to offer points for bookings claimed which are incomplete, not eligible or not confirmed status.

General

Silversea reserve the right to change program benefits at any time.
Agent registration is accepted at Silversea’s sole discretion.
Customers must be over 18 years of age to participate.
Employees of Silversea are not eligible to participate.
Only one registration per person is permitted.
Registration and points are not transferable.
It is the registered agent’s responsibility to update their profile online or inform Silversea of any changes to their details, including but not limited to, their change of name, travel agency name and/ or postal and email address.
In the event of death this will result in cancellation of the registration and forfeiture of any remaining points balance.
Silversea and it’s supplier Inspire Loyalty reserve the right to refuse agent registration or to cancel any agent account registered and revoke any and all unredeemed points collected by any agent for reasons including, but not limited to, fraud or misuse of their account and/ or any violation by the registered agent of these terms and conditions.
Some employers may prohibit or restrict employees from participating in reward programs such as Silversea Agent Rewards. Silversea assumes no responsibility or liability for compliance with any such policy, which an agent’s employer may operate.

PAYE and National Insurance Contribution

Silversea will cover the PAYE and NI contributions for vouchers paid for all participants unless they are self-employed. Self-employed participants will have to include any amounts received in your own tax returns. Silversea will provide annual statements of amounts received and the tax and NI paid on your behalf. Silversea will assume that all participants are basic rate tax payers. It is your responsibility to inform Silversea if you are a higher rate or additional rate tax payer. If not, the participant will be responsible for any additional tax and NI liabilities.

All terms & conditions are in conjunction with our program supplier, Inspire Loyalty and it’s affinity partners Amazon and Love2shop.

Terms & Conditions – Amazon

If you have questions about redeeming your gift certificate, please visit www.amazon.co.uk/gc-redeem.

Redemption.
Amazon.co.uk Gift Cards and Gift Vouchers (including products branded as Gift Certificates) (“Gift Cards”) may only be redeemed toward the purchase of eligible products on www.amazon.co.uk. Purchases are deducted from the redeemer’s Gift Card balance. Any unused Gift Card balance will be placed in the redeemer’s Amazon.co.uk account. If a purchase exceeds the redeemer’s Gift Card balance, the remaining amount must be paid with another payment method. Amazon EU S.à r.l. or its affiliates (“we”, “us”, and “our”) may provide Gift Card purchasers with information about the redemption status of Gift Cards that they purchase. To view your Gift Card balance, visit Your Account on Amazon.co.uk. No fees apply to Gift Cards.

Limitations.
Gift Cards, including any unused Gift Card balances, expire ten years from the date of issuance. Gift Cards may not be redeemed for the purchase of products at www.amazon.at, www.amazon.com.br, www.amazon.ca, www.amazon.cn, www.amazon.com, www.amazon.de, www.amazon.es, www.amazon.fr, www.amazon.in, www.amazon.it, www.amazon.co.jp, www.amazon.com.mx, or any other website owned and operated by us, our affiliates, or any other person or entity, except as indicated by these terms and conditions. Gift Cards cannot be used to purchase other gift cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Unused Gift Card balances in an Amazon.co.uk account may not be transferred to another Amazon.co.uk account.

Risk of Loss.
The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicable. We are not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.

Fraud.
We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on Amazon.co.uk or any of its affiliated websites set forth above.

Limitation of Liability.
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

General Terms.
The Amazon.co.uk Conditions of Use & Sale apply. Gift Cards are issued by Amazon EU S.à r.l., a Luxembourg entity. When you purchase, receive or redeem a Gift Card, you agree that the laws of the Grand-Duchy of Luxembourg will govern these Gift Card terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law.

*Amazon.com Gift Cards (“GCs”) sold by Inspire Loyalty an authorized and independent reseller of Amazon.com Gift Cards. Except as required by law, GCs cannot be transferred for value or redeemed for cash. GCs may be used only for purchases of eligible goods at Amazon.com or certain of its affiliated websites. Purchases are deducted from the GC balance. To redeem or view a GC balance, visit “Your Account” at Amazon.com. Amazon is not responsible if a GC is lost, stolen, destroyed or used without permission. See www.amazon.com/gc-legal for complete terms, restrictions and exceptions. For any other questions, see www.amazon.com/gc. GCs are issued by ACI Gift Cards, Inc., a Washington corporation. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates.

Terms and Conditions – Love2shop

If you have questions about redeeming your gift certificate, please visit http://www.l2sdigital.co.uk/faqs.php

We are not liable for any losses, damages, costs or expenses (whether for loss of profit, loss of business, depletion of goodwill, or otherwise) or other claims for compensation whatsoever which arise out of or in connection with the use of Love2shop gift codes redeemed for any participating retailer via Love2shop Rewards. We are not liable for your errors or omissions. If you create a duplicate order you are liable for redemption of all orders. Love2shop is not responsible if a GC is lost, stolen, destroyed or used without permission. For all terms and conditions which apply please visit http://www.l2sdigital.co.uk/termsandconditions.php

We recommend you use the voucher codes on receipt as replacement vouchers will not be issued if expired.

Privacy Policy
Inspire Loyalty are a loyalty company who provide loyalty programmes to the travel & tourism industry by representing client loyalty websites and clients on the Inspire Loyalty app, transactional products and data marketing platforms for their customers, partners and staff. Inspire Loyalty takes great care with personal information that is provided to us online, taking steps to keep it secure and ensure it is used for stated purposes only. All data we collect on this website or received via the Inspire Loyalty app is encrypted which is evident by the SSL (secure sockets layer) padlock you can view in the browser of this website.

Collecting information about you

If you registered on this website or our client represented on the Inspire Loyalty app and ticked the box before submitting the registration form you have given consent and agreed to receive future email messages relevant to your rewards account or the client’s business which we represent. We use a third party provider (The Rocket Science Group LLC d/p/a Mailchimp) to fulfil our email communications on our client’s behalf with a DPA (Data Processing Addendum) in place to comply with The GDPR. Should you prefer not to receive these electronic communications from us, you can unsubscribe by email to info@inspireloyalty.co.ukYou may also unsubscribe your details by using any function we develop in future to allow you to do this under My Account, after login to this website. If you have subscribed by completing and submitting the registration form on this website but change your mind to receiving future emails, you can also click the unsubscribe link contained in any future email communications you receive. If you have submitted a contact us form or emailed our member support advisors directly we will use the contact information provided and data we store to help reply to your enquiry.

How we collect your information
The information we hold about you is collected from the registration form you completed on this website and transactions which are processed on your account.

The type of information we hold
The information we hold is provided by you when you completed a registration form. This may include your name, address and contact details and any free format remarks you may have submitted to contact us.

Contacting you
We will use your contact details to communicate with you to advise of your points statement balance, or transactional enquiries or remind you about the features and benefits of the product you have registered for and tell you about other products and services which may be of interest to you – these are called marketing messages and you can change your mind about these communications at any time.

Who we might share your information with?
From time to time we may share your information with other people or organisations (who are also bound to keep it safe and secure) if we have a duty to disclose it, if it is required for law or regulation allows or requires us to do so, for legitimate business purpose.

Right to be forgotten
You have a right to request us to remove any and all information we hold about you by email to info@inspireloyalty.co.uk. You may also remove your details using any function we develop in future to allow you to do this under My Account, after login to this website

How can you access your information?
You can access the personal and transactional information we hold about you in the My Account area of this website, after login. You can also ask us to change or delete any personal information previously provided. If we can we will, but sometimes we have to maintain some records for legal reasons. If you cannot access your account by login and would like a copy of your information, you can write to us at the address below.

How long will we keep your information?
We will not retain your personal information for longer than is necessary for the maintenance of your account, or to meet other legal or regulatory requirements. We use hosting companies to back up the contents of this website, including your data. Should your data be removed from this website at your request or by us, we will continue to store your data, and our website hosting companies will retain your information on their servers, for a further 30 days before the next back up. Should your data be removed from this website at your request or by us, our website hosts will hold your data for up to a further 120 days prior to permanent deletion while they replenish their own system back up. Our website hosting companies are Siteground (www.siteground.co.uk) and Amazon Web Services (https://aws.amazon.com).

Cookie Policy

Use of cookies
We may use cookies and similar technologies on our website. Cookies are small text files that may be stored on your computer or mobile device when you visit our website.
Cookies do many different things, such as letting you navigate between web pages efficiently and remembering your preferences.

What are cookies?
Cookies are small files placed on your computer’s hard drive or in your browser memory when you visit a website.

What do cookies do?
Cookies help to make the interaction between users and websites faster and easier. For example, they can remember your preferences, login details or information you supply. What cookies don’t do is store any personal or confidential information about you.

Are cookies safe?
Yes, cookies are small text files. They cannot look into your computer or read any personal information or other material on your hard drive. Cookies can’t carry viruses or install anything harmful on your computer.

Why should I keep cookies switched on?
We would like you to keep cookies active on your computer during your visits to our website because parts of the site rely on them to work properly. Cookies also help us remember which parts of our site you have visited which means we can make our online advertising more relevant to your needs and interests. Remember, our cookies are completely safe and do not store any personal or confidential information about you.

The new updates in GDPR mean any identifiable information relating to an individual is now sensitive data. It must be treated fairly, lawfully, and with due diligence to security.

How to contact us?
If you have any questions or concerns about our use of your personal information or would like a copy of the information we hold about you, please write to: The Marketing Office, Inspire Loyalty Ltd, 7 Donegal Square West, Belfast, BT1 6JH.

Disclaimer
While Inspire Loyalty has taken all reasonable care to ensure the accuracy of the information presented on this website, it does not make any warranties regarding the accuracy or completeness of the information within or accessible through the site. Inspire Loyalty reserve the right at any time to revise, amend, alter, or delete the information provided on this website.